Hey there! At Roveway, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to personally reply to every email that comes our way. No bots, no canned responses—just real conversations.
I remember this one time, back when we were just starting out, a customer wrote in about a delayed order. Instead of sending a generic apology, our founder, Alex, hopped on a call to sort it out. That’s the kind of personal touch we still believe in today.
Got a question, suggestion, or just want to chat? We’re all ears. Here’s how you can reach us:
Prefer typing? Our live chat is available during business hours—look for the little icon in the corner. Or, if you’re old-school like some of us, just send a good old-fashioned email.
Here’s the thing—we don’t just sell products; we build relationships. When you reach out, whether it’s to praise, complain, or ask for advice, someone on our team will read it. And we mean really read it. Your feedback shapes what we do next.
Take our return policy, for example. Last year, a customer mentioned how confusing it was. Guess what? We rewrote the whole thing based on their input. Small changes, big impact—that’s what happens when you listen.
So go ahead, tell us what’s on your mind. We can’t promise we’ll always agree, but we’ll always care. After all, without you, we’d just be talking to ourselves!
P.S. If you’re wondering about response times—weekends might take a bit longer. We believe in work-life balance (and occasionally unplugging to hike with our dogs).
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